Tuesday 1 March 2011

My Name Necklace. My experience.

Firstly, Im really sorry Ive not been keeping up with my blog, Ive just been so busy with one thing and another.

We ended up having a pretty rough time of it towards the end of the last year, yet more bad news for the family, which we're slowly coming to terms with.

We ended up giving Jess back to the breeders too.  Our son just wasn't bonding at all and my long awaited 30th Birthday present just turned out as a complete disaster and was ripping the family apart, rather than bring us together, the stress from all directions was becoming unbearable, and at one point my fiancé and I were arguing so much I nearly moved out!
While its been heartbreaking having to give her back, it was more heartbreaking to see my little boy so unhappy.  But I'm so happy knowing she is at the breeders with her Mum, she also gets to sleep with another gorgeous lab, gets to play with other dogs, and gets to work on their run.. so Im genuinely glad she is happy and being looked after so well.  Thankfully we have been giving the option to visit her, keep in touch and possibly have her back further down the line.. If ever my son comes around to the idea, which so far he still hasn't :(

Over Christmas I ended up catching swine flu from my son.  He ended up passing out with it, which scared the absolute life out of me.. I ended up being rushed to hospital because I couldnt breathe, and basically Christmas and New Year was pretty much ruined with all of that.. And to top it off I got shingles somewhere in the middle of it, then a cold not long after Id got over the swine flu!

So yeah, a miserable time!

Anyway..(!) back to the post in hand!   A few weeks ago I finally gave in and ordered my longed-after name necklace!  I already have a silver one ('Niki') that I got as a bargain on ebay,  but I really wanted a 9CT gold one with my full name!

I placed my order in the early hours of the 14th March (I wonder who else ends up buying things online when they can't sleep!?!)..  7 hrs later when I woke I realised how much I wanted a 14 inch chain, rather than the 16 inch Id ordered.  So I followed their guidelines and emailed them, this was at 8am on the assumption no one would be there at that time to answer the phone before 9am, and with me wanting to contact them asap in order to make the change I went with email.  4 hours passed and no one replied, which is fine I suppose, but as I wanted to make sure I could change it I set about calling them aswell.  I rang a few times, but no one answered and instead it kept going to answer machine, which I thought was odd.  Surely its a big enough company to have someone on the phone or at least be given the option to wait in a queue or something?  Anyway, I left my message explaining what had happened then carried on as normal..  5 hours later a lady returned my call . She was really abrupt, not rude or nasty, but she certainly wasn't friendly either nor was she very polite.. I didn't get one hello, thank you or goodbye at the end!
Basically she explained that in order to make any changes now Id need to wait for the necklace to arrive, then return it and pay a 'small fee' to have the chain swapped!?  I explained again that I had emailed and called all within the space of 12 hrs of ordering, she then said 'Oh, I'll look into it and let you know.  Is that all?'  then put the phone down!  She also couldn't tell me at any point what the 'small fee' was, but as she told me it was past the point of being able to make any changes or even cancel (which is what I wanted to do at that point, as I had a bad feeling about it all) I was pretty much stuck with it!
Thankfully a day later I received an email saying a 14 inch chain was now on order, so I felt pretty grateful for that.. By that point I decided I should try and get excited again about receiving it!

A few weeks later and here it is.

Its horrible!

I paid £70 for a 9ct gold necklace (I used a 10% discount code).  Lesson learnt from this.. DEFINITELY order double thickness for longer names.  Now I considered this factor when I placed my order, but as I figured I would only be wearing mine occasionally (and certainly removing it before sleeping, showering etc), I thought that the standard thickness would be ok.  WRONG.  The flexibility on this necklace is astonishing!   I think if it catches in your hair or on your top it could possibly cause it to snap when you attempt to untangle it.

Plus for me (5.4' and a size 6) this is a massive necklace, so Id have probably been better ordering the smaller version as it just looks so cheap and tacky at the standard 'Carrie' size.

(I gave up trying to polish the fingerprints off for the photograph as it was flexing too much and I didn't want it to break.)



^ Photograph taken with 5p peice next to it.. See how thin the Gold is?  It seriously is the thickness of a piece of paper.

So what am I going to do?  Yep, return it.. Now for the best part, the 20% restocking fee..  By the time I'll have paid for special delivery I will be over £20 out of pocket.. for nothing!

I'll admit its all probably stupidity on my part.. For starters I ordered a 16 inch then changed my mind.  I would have been happy with the 16 inch, but thought I should try and change it if I could, so no big deal there, but it did bring it to my attention just how dire their customer service department is, so from that point on I already had a bad taste in my mouth about it all.

The restocking fee?  My stupidity again I guess.  Ive ordered plenty in the past and returned unwanted/unsuitable items and *never* paid a restocking fee, so it didn't occur to me to check their policy regarding returns before ordering.  <  So learn from my mistake there, and consider the restocking fee, *especially* if ordering the more expensive gold necklaces!

I'd also suggest you check out the reviews online re this company.  Some people have had a terrible time trying to get their refunds, and if my experience with their C.S was anything to go by, then I fully appreciate why! On the other hand of course, lots of people have been pretty happy with My Name Necklace.

For some it might be worth noting that the necklaces also come from Israel.. I stupidly assumed it was an English company/manufacturer because of the .co.uk website.

Now Im not bashing this company by any means, I just want to give my opinion in the hopes it will help someone else avoid similar mistakes.. Perhaps the lady I spoke to was a one off, the rest of their team may be lovely?  Ive also seen plenty of reviews of the necklaces and seen the photos of them being worn and they do look nice (on other people).. but mine isn't what I thought it would be at all, in person its just horrible, and in most cases of the reviews Ive read theres no 're-stocking' issues because they were given a free necklace.

I hope this is helpful to someone :)



30 comments:

Kelly said...

ah i hate when you get so excited for something and it never quite works out, still, the necklace looks really pretty! makes me want one! xxxxx

Name Necklace said...

hmmmmmmmmm really nice. I read total post. It's very effective and interesting. Thank you for nice post..................

BRANDEDWEDDINGRINGS said...

wedding bandsMaking a shopping with these online jewelry stores is very beneficial for the customers as they also get the advantage of cash back offer that is often available to their credit cards

Anonymous said...

I totally hear what you are saying, great post. There are quite a few websites offering sub-quality name necklaces that will just not last. Often if the item is too cheap its because they cut corners. I can recommend www.shopsilver.co.uk as they sell ones that are handmade a look much more unique and are based in the uk.

Anonymous said...

Thanks a lot for sharing this with all of us you actually know
what you're talking about! Bookmarked. Kindly also talk over with my web site =). We will have a link exchange contract between us
Stop by my web blog ... Combo Mixer Racks

Anonymous said...

Yesterday, while I was at work, my sister stole my iPad and tested to see if
it can survive a 40 foot drop, just so she can be a youtube sensation.
My apple ipad is now broken and she has 83 views.
I know this is totally off topic but I had to share it with someone!
My web page :: Blackberry Hijacking

Anonymous said...

Malaysia & Singapore & brunei best on-line blogshop for wholesale
& supply korean add-ons, accessories, earstuds, necklace, rings,
trinket, bracelet & hair accessories. Offer 35 % wholesale price cut. Ship Worldwide
Also visit my webpage :: unemployment.ohio.gov

Anonymous said...

I do not even know how I stopped up right here,
but I assumed this put up used to be good. I don't understand who you might be however definitely you are going to a well-known blogger when you aren't already.
Cheers!
My web site : click through the following web site

Anonymous said...

Wow, fantastic blog layout! How long have you been blogging for?

you make blogging look easy. The overall look of your web site is
fantastic, as well as the content!
Feel free to surf my weblog - fight depression

Anonymous said...

Magnificent web site. A lot of helpful information here. I'm sending it to some buddies ans additionally sharing in delicious. And of course, thanks in your sweat!

Also visit my page :: how to make money onlie

Anonymous said...

Excellent post! We will be linking to this particularly great
content on our website. Keep up the good writing.


Look at my site ... hcg diet

Anonymous said...

Regardless of your food type, following a culinary diet which is now
known as the low cholesterol recipes can benefit greatly from the variety of
fruits and nuts. Fresh walnuts gives this healthy tasty Low Cholesterol Recipes Bread a little crunch.
Divide the shredded brok mix and place in the roasting
panfive. Carbohydrates control insulin levels which control the amount of dates, and add more coconut oil.

Never ever attempt to consume those plants because the outcome
will be lethal. A fellow was filling up grocery bags with them.



Feel free to surf to my weblog: paleio diet

Anonymous said...

Hi to every single one, it's really a pleasant for me to pay a visit this web page, it includes important Information.

Here is my web blog; Air Max 95

Anonymous said...

obviously like your website but you have to test the spelling on several of your posts.
Several of them are rife with spelling issues and I in finding it very bothersome to tell
the reality then again I will definitely come back again.


Take a look at my webpage; Wholesale NFL Jerseys

Anonymous said...

Thanks for sharing your info. I truly appreciate your efforts and I am waiting for your
next write ups thank you once again.

Feel free to visit my web-site; Nike Air Max

Anonymous said...

Hmm it appears like your blog ate my first comment (it was extremely long) so I guess I'll just sum it up what I had written and say, I'm thoroughly enjoying your blog.
I too am an aspiring blog writer but I'm still new to everything. Do you have any tips and hints for newbie blog writers? I'd really appreciate it.


Here is my page ... shopairmaxs.nl

Anonymous said...

Awesome issues here. I'm very happy to peer your post. Thank you so much and I'm having a look ahead to touch you.
Will you please drop me a mail?

Stop by my homepage; Louis Vuitton Bags

Anonymous said...

I love reading through an article that will make people think.

Also, thank you for allowing for me to comment!

Look into my page ... Cheap NFL Jerseys

Anonymous said...

We're actually starting to see instances where Google has dinged websites where the site has been up on the domain as a whole. I think I pay per click drove there several times hoping to see it, or by creating a door-way page that visitors cannot see. Any company that wants to increase their profits by pay per click selling more of their services and all the business you could from your website.

Check out my website; marketing seo

Anonymous said...

Hello, all is going nicely here and ofcourse every one is sharing facts, that's genuinely fine, keep up writing.

My web site: Abercrombie Paris

Anonymous said...

I appreciate, result in I discovered just what I was having a look for.
You have ended my 4 day long hunt! God Bless you man.
Have a great day. Bye

my web blog: Authentic Evgeni Malkin Jersey

Anonymous said...

Magnificent beat ! I would like to apprentice while you amend your site, how can i subscribe for a
blog website? The account aided me a acceptable deal.

I had been a little bit acquainted of this your broadcast provided bright
clear idea

Also visit my web page - www.guccihandbagsoutletsalee.com

♥ GlamTags ♥ said...

Oh my, that is really bad quality name necklace from My Name Necklace.

Check us out for top-quality name necklaces, DOUBLE of that thickness if not TRIPLE.
:)

The price is cheaper too!
We ship internationally.

www.glamtags.blogspot.com
www.facebook.com/glamtags

Anonymous said...

Have you ever considered creating an e-book or guest authoring on other blogs?
I have a blog based on the same information you discuss and would really like
to have you share some stories/information. I know
my audience would appreciate your work. If you're even remotely interested, feel free to shoot me an e-mail.

Here is my weblog ... ヴィトンバッグ

Anonymous said...

Wow that wаs strange. I juѕt wrote an reallу lοng cоmmеnt but аfter I clickеd submit my comment
dіdn't appear. Grrrr... well I'm not writіng all that
over agаin. Anyway, јuѕt wanted to say fаntastic blοg!



Here is mу webpagе :: herbal incense online store wicked x

Anonymous said...

It is the best time to make a fеw plans for the long run аnd it's time to be happy. I have learn this put up and if I may I desire to recommend you some fascinating things or advice. Maybe you could write next articles relating to this article. I wish to read more issues about it!

my site ... buy bzp party pills [wikigpia.info]

Anonymous said...

what number did you call them on?

Anonymous said...

sorry to ask but I need to speak to them as ive ordered before Christmas and its broken already

Unknown said...

Enjoyed reading the article above , really explains everything in detail,the article is very interesting and effective.Computer Science Homework Help

Unknown said...

It was such a pleasure for me to read an article like this you have write very good article that is very easy to read.

Economics assignment help

Post a Comment

Please feel free to leave a comment, I love reading what you have to say! :)